Job Description

Operations Work Coordinator (Entry Level)

This position can be based in Clovis or Roswell, NM; or Amarillo, Borger, Dumas, or Pampa, TX, on a hybrid (3 days per week in the office) work schedule. This position can be hired at the Entry or Senior level and will depend on candidates' overall experience, qualifications, and interview results.

Position Summary: Operations Work Coordinator (Entry Level)

Hourly Pay Range $27 - $38

Responsible for the maintenance and coordination of daily work plans that effectively and efficiently use resources with emphasis on safety, customer satisfaction, quality improvement, and regulatory compliance. Generate work orders and perform final review and closeout of completed work packets. Ensure a high level of accuracy within all operating systems to support data integrity.

Essential Responsibilities:

• Create and maintain a daily work plan and daily crew roster. Adjust planned schedules on a day-to-day basis and assign crews for priority tasks in light of resource availability, scheduling conflicts and real-time progress reports from front line leaders.
• Generate work orders and complete job closeout of all work packets within various systems. Analyze exception reports to verify labor and equipment charged to each work, job, trouble and miscellaneous order.
• Support the department, business unit, plant, or area by requesting locates, ordering materials, coordinating other utilities, or scheduling specialized equipment associated with daily operations. Provide backup to other Operations Work Coordinator and/or Associate positions.
• Maintain data integrity within the various systems used to manage daily work execution, asset management and scheduling activities. Reconcile completed work packets to eliminate discrepancies in labor, material and transportation charges while comparing as-builts to match the work completed.
• Work effectively with local supervisors and build/leverage strong partnerships with stakeholder groups to maximize productivity, utilization and operational efficiency of all resources

Minimum Requirements:

• High School diploma or GED.
• 3+ years related experience in the construction, design, maintenance or operations area (utility experience preferred).
• Must have a good understanding of the regular work functions of the area including work order management, payroll, invoicing, materials, compliance, policies, safety, etc.
• Demonstrated ability to schedule and manage work activities in a manner that meets customer and/or internal stakeholder requirements.
• Proficiency with Microsoft Excel or other spreadsheet tools. Ability to retrieve and manipulate data from reporting tools. Knowledge of and ability to use a wide range of computer software applications which include Microsoft products, work management, mapping and scheduling/project management tools.

Senior Operations Coordinator

Position Summary: Senior Operations Coordinator

Hourly Pay Range $31 - $44

Standard Operations Position. Responsible for the maintenance and coordination of daily work plans for one or more functional areas across a large number of crews that effectively and efficiently use resources with emphasis on safety, customer satisfaction, quality improvement, and regulatory compliance. Provide work assignments to operations resources, assign equipment, request materials and complete other pre-requisite steps to enable the performance of requested work functions. Responsible for understanding the work detail of a given area and a thorough working knowledge of its assets and processes to establish the optimum crew and resource assignments.

Essential Responsibilities:

• Adjust planned schedules on a day-to-day basis and assign crews for priority tasks in light of resource availability, scheduling conflicts and real-time progress reports from front line leaders.
• Review approved incoming designed work that falls outside the normal scheduling window, maintain visibility into the real-time "queue" and assign new tasks to manage exception work.
• Review work packet prior to assigning work. Coordinate all equipment to complete the work, complete pre-requisites needed "just in time" for work execution, and request all materials needed. Ensure the work acceptance process is completed properly and coordinate site checking and job readiness. Identify and determine necessary project changes and communicate changes to appropriate personnel.
• Manage work rejections from crews, triage additional work requests, and regularly adjust the schedule to accommodate disruptions in order to maintain promised start dates. Communicate schedule updates to front line leaders, crews and/or other stakeholders to eliminate non-productive field time.
• Communicate and work effectively with local supervisors and build and leverage strong partnerships with stakeholder groups and customers at a variety of levels to maximize productivity, utilization and operational efficiency of all resources.

Minimum Requirements:

• High School diploma or GED.
• Bachelor's Degree in Business Administration, Construction Management or related field preferred.
• 5+ years' experience in construction, design, maintenance or operations area (utility experience preferred). Scheduling/planning experience in utility or construction industry preferred.
• Demonstrated ability to schedule and manage work activities in a manner that meets customer and/or internal stakeholder requirements.
• Established analytical and problem-solving skills.
• Demonstrated ability to build and maintain effective working relationships, as well as strong written and verbal communication skills.
• Proficiency with Microsoft Excel or other spreadsheet tools. Ability to retrieve and manipulate data from reporting tools.
• Knowledge of and ability to use a wide range of computer software applications which include Microsoft products, work management, mapping and scheduling tools.

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