Job Description

Job Description

Job Description

Description:

The Front Office Specialist will be committed to assisting patients and providing high quality service in a kind and caring manner with a family centered approach to their care. Participate in any staff meetings and assist with problem identification, solution, and implementation of change. Be an active team participant and foster a work environment based on inspired, passionate care and impeccable interpersonal communication, collaboration, immediate and effective conflict resolution with others.

Essential Job Functions:

• Contact insurance companies to verify patient benefit coverage/medical policy information and to obtain prior authorization for medical services. Collect copayments, deductibles and coinsurances from patient at time of appointment. Assist patient with financial assistance applications when applicable.
• Enter/transfer billing coding from patient charts into EMR after each treatment if not already in the system.
• Provide information such as policies, procedures and other items to patients and others. Transfer calls and take messages; assist patients in completing forms and documents.
• Schedule patient appointments accurately, route and receive paper and electronic documents; collect and process payments for patient services. Conduct banking duties to include physical deposits.
• File information consistent with company procedures; alphabetically, numerically, and/or chronologically. Maintain organized and accurate filing systems; locate and retrieve files manually or electronically to provide requested information per company policy; create new files, merge files, and purge old files according to established policy and procedures; update and correct patient information to maintain accuracy while always adhering to HIPAA rules and regulations.
• Prepare daily bank deposits, scan and send created documents to accounting staff per procedure protocol. Complete daily deposit tracking worksheet. Sort and distribute mail to department employees at their locations
• Assist with new insurance plan credentialing by completing the required application and obtaining all plan requirements.
• Provide excellent customer service to all individuals and ensure patient/customer satisfaction at all levels of interaction.
• Maintain compliance with the local, state and federal laws.
• Adhere to all company policies and procedures carefully and properly.
• Assist with other projects assigned including off-site educational presentations, fairs or exhibitions.
• Must be highly responsible and encompass secure organization skills.
• Knowledge of all types of health insurance policies.

NOTE : This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Education Requirements:

• Graduation from high school or possession of a G.E.D. certificate, and one year of general clerical experience; or,
• Must have 1-2 years' experience in front office medical processes including scheduling, verification of benefits, and authorizations.
• A combination of training, education, and experience equivalent to the employment standards listed above provides the required knowledge and abilities.
• Medical Assistant certification is a plus.
• Bi-lingual is a plus.
• CPR Certified

Essential knowledge :

Knowledge of: Patient charts and medical history; medical terminology, general terminology of ICD -10 and CPT codes; English, grammar, punctuation, and spelling; basic math, basic clerical office practices and procedures; filing methods; telephone procedures, including operation of multi-line equipment, message taking, business telephone etiquette, Microsoft Office programs (Word, Excel, PowerPoint) and EMR systems.

Ability to : Deal tactfully with people at all levels; tolerate stress; solve problems using proper judgment; maintain confidentiality of information; write legibly to record information; prepare simple correspondence; understand and follow oral and written instructions; read and understand manuals; verbally communicate information clearly and concisely to others; operate office equipment such as personal computer, typewriter, printer, scanner, copier, and fax machine; organize and prioritize work; proofread documents and correspondence; file information alphabetically, numerically, and chronologically; work well with other office staff members to complete daily tasks.

Additional Requirements : May require typing ability, including a minimum typing speed.

Conditions of Employment:

• Acceptance of Employment Offer
• Completed Company Employment Paperwork
• Employment Eligibility Check
• Drug Test Passed
• Reliable Transportation
• Embrace Organization’s Core Values

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