Job Description

Job Description

Job Description

Build your Career with an Industry Leader

LSI’s heritage spans almost 50 years, dating back to 1976, when the company was founded. The company employs over 2,000 people at 19 manufacturing plants in the U.S. and Canada, and we continue to grow. Headquartered in Greater Cincinnati, Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange under the symbol LYTS. We manufacture commercial lighting solutions, advanced graphic and image solutions, digital and retail display solutions.

Atlas Lighting Products, a division of LSI Industries, was founded with the mission of providing unmatched value to electrical distributors through innovative products and services. Today, we proudly continue this long-standing commitment with our wide selection of high-performance, energy-efficient LED products. Our U.S. manufacturing facility enables us to deliver superior product quality, extensive testing, fast delivery, and reliable customer service.

We are looking for an on-site Inside Sales Representative to support our team at our location in Burlington, North Carolina.

Summary:

The Inside Sales Representative is a sales support role serving as a first point-of-contact to our manufacturer’s representatives and customers. This is an important role that is responsible for addressing a wide range of issues, questions, and requests in a timely, accurate and professional manner.

Essential Duties and Responsibilities: :

• Develop and maintain professional working relationships with manufacturer’s reps, external customers, and internal customers.
• Continue to learn the Atlas product line and be able to communicate the “Atlas Value”.
• Evaluate market trends and gather competitive information, identify trends that effect current and future growth of regional sales and profitability.
• Answer incoming calls and support customers through a combination of Technical Support. Quotations, Order Follow-up, Problem Resolution, and New Business Development.
• Respond to customer with accurate and timely information on quotes and product related questions in a professional manner.
• Proactively follow up on open quotes and orders for assigned accounts.
• Proactively call customers to develop business opportunities.
• Provide accurate and timely support to RSM’s on customer related matters.
• Stay current on product details.
• Ensure appropriate customer contact information is kept current in CRM (Salesforce).
• Know and manage the territory by effectively using sales reports and developing specific actions directly related to business development and growth.
• Understand and appropriately use the company pricing system and policies when providing product pricing and quotations.
• Quickly resolve issues.
• Manage daily workload to meet or exceed all turnaround-time goals.
• Special projects as assigned.

Skills & Abilities

• Minimum of 2 years of experience in customer service OR a Bachelor’s degree and 5 years general work experience
• Excellent customer service, listening, time management, organizational and proven follow-up skills
• Ability to prioritize and produce a high volume of work quickly, accurately and with a sense of urgency

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

EEOC:

LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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