Job Description

Job Description

Job Description

Overview

At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers, and above all fliers. Our open-hearted attitude, respect for the people we fly, and attention to detail are what set us apart from our competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position.

General

Flight Attendants are expected to maintain the ability to exhibit the values and culture of the company, while working with other team members and customers in a fast-paced/dynamic environment. The successful candidate is a service-oriented professional with an open and available schedule.

Duties and Responsibilities

• Participate in preflight briefings, produce reports, perform safety checks, and prepare aircraft.

• Ensure food, beverages, and other supplies are on board, sufficiently stocked, and delivered appropriately. Collect payment and/or provide an inventory of supplies to restock when applicable.
• Make announcements, greet customers, check boarding passes, answer passenger questions, assist with bag stowage, and help those needing assistance.
• Perform safety demonstrations, instruct customers on emergency equipment and exit row seating requirements, and use audio equipment.
• Walk aisles to verify customers' compliance with federal regulations prior to take-offs and landings, as well as conduct periodic checks to ensure customer comfort.
• Prepare customers and aircraft for landing, following company procedures and federal regulations.
• Respond to any in-flight emergencies by providing necessary direction and assistance to passengers, including administering emergency first aid and completing injury/incident reports.
• Complete and submit all required forms, reports, and paperwork.
• Treat all customers and vendors with courtesy and respect.
• Perform additional responsibilities as assigned.

Qualification Requirements

• Authorization to work in the United States.
• Valid US Passport, not to expire within 6 months.
• At least eighteen (18) days per month of availability.
• High school diploma, GED, or greater.
• Must meet minimum age requirement of 21 years of age.
• Ability to pass drug and alcohol checks, pre-employment DOT drug test, and Criminal History Records Check (CHRC).
• Must have and maintain a personal cell phone.
• Ability to speak, read, write, and understand English fluently.

• Must be able to serve alcoholic beverages.
• Customer service experience required; hospitality or retail experience preferred.
• Ability to travel to Canada.
• Must maintain valid travel documents with no impediment preventing entry to all international destinations.
• Ability to lift, push, or pull objects up to 50 pounds and stand, walk, stoop, kneel, reach, lift, stretch, and/or bend for periods of up to 14 hours or more. 
• Ability to work variable blocks of duty days each month with possible extended periods.
• Ability to be away from home base to include nights, weekends, and holidays.
• Availability to attend and successfully complete Initial Flight Attendant training and Operational Experience.
• Must maintain a polished, professional, and conservative appearance.
• No visible tattoos or body piercings are allowed while on duty, with no exceptions.
• Ability to multitask and work under pressure in a dynamic environment.

Eastern Airlines is an Equal Opportunity Employer.

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