I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
**YOU MUST CURRENTLY BE WORKING AS A POLICE OFFICER, CORRECTIONS OFFICER, OR A RETIRED POLICE OFFICER WITH ARREST POWERS IN THE STATE OF ILLINOIS TO APPLY TO THIS POSITION** Andy Frain Services is currently hiring Off Duty (or retired) Police Officers to work at Chicago...
...you find yourself at a professional crossroads, a career as a financial advisor may be the right change for you. Financial advisors partner... ...travel The flexibility that you need to balance your personal and professional lives - the best of both worlds A culture...
...all times Preparing routing, directions and additional due diligence in advance in order to maintain the utmost safety while chauffeuring Communicating with additional staff members; executing the needs of an ever-changing calendar Assisting principals in and...
...seeking a skilled and detail-oriented Industrial Painter to join our dynamic team. The ideal candidate will have a strong background in painting and finishing industrial components, utilizing various techniques and tools to ensure high-quality results. This role requires...
We are looking for Primary School Teachers for a PrivateSchool based in Beijing. This is a full-time position starting from theupcoming... ...the International Baccalaureate Organization(IBO). Offering boarding and day school facilities, it caters to students inprimary,...