Job Description
Customer service representative to receive phone calls, make outgoing phone calls for technicians appointments on company scheduling software
Works to help provide a positive customer service experience. Strives to resolve customer’s service issues/questions in a timely and professional manner to enhance customer satisfaction and improve customer retention. Pro-actively interacts with the customer base to gauge and monitor overall customer satisfaction levels. Impacts branch level revenues through efforts to retain existing customers and increase the value of our service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Welcome all new customers to Terminix.
• Be a customer advocate for all customer service issues.
• Schedule extra service calls as required by the customer.
• Follow-up on all re-services to assure complete satisfaction.
• Take ownership of customer service issues and resolve them to the customer’s satisfaction.
• Survey existing customers to determine quality levels by employee. Make regular contact with customers to create a communications channel and improve the quality of our customer interaction.
• Be responsible for handling all initial customer requests for service cancellation. Work to identify and correct customer service issues. Do whatever it takes to save a customer.
• Work flexible hours to attempt to be available when the most customers’ needs could be addressed. Work schedules are to be established by management and may vary with seasonal and business requirements.
• Work with Service Manager and Call Center Customer Service Representatives to quickly resolve customer service issues.
• Other duties as assigned.
Terminix Service Co , locally owned since 1947, is the area leader in termite, pest control, and related services.
Come in Fill out an application!
Thanks!
Terminix Service Co , locally owned since 1947, is the area leader in termite, pest control, and related services.\r\nCome in Fill out an application! \r\nThanks!
...Insurance Health Insurance Life Insurance Paid Time Off Referral Program Qualifications: Must be fluent in Russian Must be a Licensed Practical Nurse with a current MA license. Have 2 years of elderly care experience, one year in LPN capacity...
...Job Description Job Description Collier.Simon is an independent, full-service creative agency in the Los Angeles/Hollywood area. We work with our client partners to develop creative solutions that truly move the needle. Clients range from Fortune 500-type household...
...creating iconic spaces that enhance the sale of properties by effectively merging style with functionality. As a Forklift Operator specializing in Cherry Picker equipment, you will play a vital role in optimizing our warehouse operations and contributing to the seamless...
Job Description Job Description Join Our Team as a Retail Sales Manager Lead the Future of Wireless Technology! Are you ready to lead the charge in the exciting world of wireless technology? Join us as a Retail Sales Manager and become the driving force behind...
...is to be a part of. COMMUNITY NAME Sunrise at East 56th Job ID 2023-185943 JOB OVERVIEW Attention all Home Health Aides with a valid HHA certification! Sunrise Senior Living The Apsley is conducting an exclusive hiring event at a local popular...