Job Description

[Job ID: 1101271] We are seeking a detail-oriented and proactive Assistant Executive (Marine Claims) to join our dynamic team. In this role, you will be responsible for managing and processing marine-related insurance claims marine cargo or hull claims. You will serve as a key liaison between clients, intermediaries, surveyors, and other stakeholders, ensuring smooth claims handling from notification to settlement. Responsibilities Handle telephone enquiries and attend to walk-in customers in a professional and timely manner. Liaise with clients, intermediaries, surveyors/adjusters, handling agents, overseas principals, and affiliated companies within the Group. Manage incoming and outgoing correspondence; attend meetings with clients and intermediaries when required. Upon claims notification, collect relevant customer details, coordinate surveys, and contact settling agents if necessary. Create and maintain claim files and checklists; review policy, reinsurance, and treaty arrangements to confirm underwriting acceptance with the Group. Issue acknowledgment letters and request required claims documentation from clients or intermediaries. Prepare and dispatch Preliminary Loss Advice (PLA) and cash call advice; follow up with reinsurers for timely payment. Draft Letters of Loss Advice (LLA) and Marine Loss Reports (MLR) for management approval, ensuring reserves are accurate and updated promptly. Monitor diary dates for active files, ensuring timely follow-ups and proper documentation before archiving. Verify premium payment status before claims processing and liaise with Finance regarding any delays. Refer claims with potential recovery to recovery agents and follow up actively on the recovery process. Maintain accurate records for exceptional cases (e.g., ex-gratia payments, large losses) and related recoveries. Review and escalate claims exceeding authority limits to the Head of Department (HOD) or Senior Management for approval prior to communicating with clients or agents. Conduct regular file reviews and compile monthly/quarterly claims statistics as needed. Participate in User Acceptance Testing (UAT) for the Marine Claims module. Perform other duties or projects as assigned by management. Undertake ad hoc administrative or operational tasks as required. Requirements Strong working knowledge of Microsoft Office applications. Solid understanding of insurance principles. Excellent interpersonal and communication skills. Able to multi-task, work well in a team, and demonstrate attention to detail. Customer-focused, tactful, conscientious, and eager to learn new skills. Prior experience in handling marine insurance claims. Possession of ACII, AAII, CGI, or equivalent insurance qualifications. We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities. Please kindly refer to the Privacy Policy of Good Job Creations for your reference: EA Personnel Name: Sandy Ng Mei Qi EA Personnel Registration Number: R24125475 EA License No.: 07C5771 #J-18808-Ljbffr GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.

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